1. Payment Methods

Faboo Online Store offers multiple secure payment options to ensure a convenient shopping experience. All transactions are encrypted using SSL technology to protect your payment information.

Accepted Payment Methods:

2. Payment Security

We take payment security seriously. Our platform implements:

• SSL Encryption: All payment information is encrypted during transmission
• PCI Compliance: We adhere to Payment Card Industry security standards
• 3D Secure: Additional authentication for card payments
• Fraud Monitoring: Real-time fraud detection systems
• Tokenization: No card details stored on our servers

3. How to Make a Payment

Credit/Debit Card:

1. Select "Credit/Debit Card" at checkout
2. Enter your card number, expiration date, and CVV
3. Complete 3D Secure verification if prompted
4. Payment confirmation will appear immediately

Bank Transfer (EFT):

1. Select "Bank Transfer" at checkout
2. You will receive our bank details via email
3. Transfer the exact amount using your order number as reference
4. Payment must be made within 48 hours to avoid order cancellation
5. Orders are processed once payment reflects (1-2 business days)

Cash on Delivery (COD):

1. Select "Cash on Delivery" at checkout (available for select areas)
2. Pay the exact amount in cash when your order is delivered
3. A R20 service fee applies for COD orders
4. Have exact change ready as drivers may not carry change

4. Bank Transfer Details

When paying via bank transfer, use the following bank details:

5. Payment Confirmation

After making a payment:

• Card/PayPal: Instant confirmation via email
• Bank Transfer: Confirmation within 1-2 business days once payment reflects
• Cash on Delivery: Confirmation upon delivery

You can check your payment status anytime in your Account Dashboard under "My Orders".

6. Failed Payments

If your payment fails, please:

• Check your card balance or available funds
• Verify that your card supports online transactions
• Contact your bank to authorize the transaction
• Try an alternative payment method
• Contact our support team for assistance

After three failed payment attempts, your order will be cancelled. You can place a new order at any time.

7. Refunds and Chargebacks

Refunds:

• Approved refunds are processed within 3-5 business days
• Refunds are issued to the original payment method
• Bank transfer refunds may take 3-7 business days to appear
• You will receive email confirmation once refund is processed

Chargebacks:

• Please contact us first before initiating a chargeback
• Unauthorized chargebacks may result in account suspension
• Valid chargebacks will be investigated and resolved within 30 days

8. Currency and Pricing

• All prices are listed in South African Rand (ZAR/ZAR)
• Prices include 15% VAT (Value Added Tax)
• International payment methods will convert currency at current exchange rates
• Your bank may charge additional foreign transaction fees

9. Billing Information

Ensure your billing information matches your payment method details to avoid payment declines. Incorrect billing information may result in:

• Payment processing delays
• Order cancellation
• Additional verification requirements

10. Contact Payment Support

For payment-related inquiries or assistance:

• Email: payments@faboo.shop
• Phone: +27 61 611 0606
• WhatsApp: +27 63 885 2626
• Support Hours: Monday-Friday, 8 AM - 6 PM (SAST)